Amorgos Hotels, Hotels in Amorgos Island Greece, & Customer's Rights

Amorgos hotels, hotels in Amorgos Island Greece, Amorgos Island hotels apartments. Customers’ rights.

Q. I made a reservation for a hotel in Amorgos Island Greece form a list of Amorgos hotels or Amorgos Island hotels, a travel agent or an internet site suggested to me. After getting there… surprise!! the hotel did not meet the standards I was supposed to get…per example, no swimming pool, no private WC and no tennis courts. Is the Amorgos hotel owner or Greek hotel owner responsible? A.= No. The responsibility is entirely the organizer’s and/or the travel agency’s, that is to say the tourist agent, from which the customer bought the organized travel package; this is even for the services that are not produced or provided by the organizer and or travel agent directly, but by other collaborating enterprises (example, hotels, organized excursions, transportation services, etc). Therefore, BEWARE when reserving a Amorgos hotel from an internet site.

Q. What is the procedure to reserve a room or an apartment in one of the Amorgos hotels or in the Amorgos Island hotels in general?

A. = Customers should communicate with the owner or management of Amorgos hotels or Amorgos Island hotels and make their reservation request by phone or fax or email or by telegraph.

Q. What is the procedure to make sure that a request has been accepted?

A. = Within 3 days in general, owners or management of the Amorgos hotels or Amorgos Island hotels who are interested in your reservation should send you an answer to let you know if they accept the reservation for renting any of their rooms or apartments requested by the customers. Owners should answer in writing or by telegraph or email or by fax stating that they accept the reservation requested by the clients.

Q. I made an inquiry about a couple of reservations I need for hotels in Amorgos Island Greece. What is a fair deposit one should pay for reservations in Amorgos hotels or in Amorgos Island hotels in general?

A. = The owners of Amorgos hotels or Amorgos Island hotels can ask an advance of up to 25% of the total of price of the stay for all the days reserved. The deposit though should not be inferior to the rent of one day. The reservation is considered complete with the payment of the deposit that was determined and with the written acceptance of the reservation by the hotel owner.

Q. I made couple of reservations for different hotels in Amorgos Island Greece. Can I cancel the reservations I made for any or some of the Amorgos hotels or generally Amorgos Island hotels?

A. = When one reserves rooms or apartments part of a complex of any Amorgos hotels or Amorgos Island hotels to be used for a predetermined time period and the rooms are used for part of the period, the customer has to compensate the Amorgos hotel owner with half the price that was agreed for the period that was not used by the customer.

Q. What if the customer informs in writing at least 21 days before the reservation dates that he has changed his plans?

A. = If the customer informs in writing the owner of any Amorgos hotels at least 21 days before the reservation dates, then the customer is exempted to pay a compensation. The owner of any Amorgos hotels is obliged to return the deposit that was collected.

Q. Should we understand that any reservation can be cancelled 21 days prior to the time of arrival and the customers are legible for full refund?

A. = Yes, this is correct.

Q. I stayed overnight in a hotel in Amorgos Island Greece. I really liked this place and don’t want to leave this hotel which is cheaper than the other Amorgos hotels or generally Amorgos Island hotels. Do I have to leave?

A. = The renting of Amorgos rooms or Amorgos apartments part of a Amorgos Island hotel complex is considered to be for one day only, unless otherwise agreed between hotel owner and customer.

Q. Concerning hotels in Amorgos Island Greece or Amorgos Island hotels, at what time does one have to leave Amorgos hotels or generally Amorgos Island hotels so that extra charges don’t occur?

A. = In the case that the Amorgos hotel owner or the customer wants to dissolve the lease agreement, the customer is obliged to vacate the Amorgos rooms or Amorgos apartments not later than 12 o’clock noon. By staying in the rooms or apartments beyond 12 o’clock noon and not later than 18:00 o’clock, the customer is obliged to pay half the rent. If the customer stays in the premises after 18:00 o’clock, he is obliged to pay the rent for the whole day. If the customer denies paying the rent, then the owner has the right to remove the customers’ luggage and/ or belongings from the rooms or apartments…the customer has to go away as well.

Q. I made a couple of reservations for Amorgos hotels in Greece. I will be arriving late in some of them. Do I have to pay for the whole day for renting these Amorgos hotels or generally Amorgos Island hotels?

A. = The predetermined day of arrival is calculated entirely as for the rent, not taking into consideration the time of arrival. So if you arrive say 1:00 am or at any time, you will have to pay for the whole day. The day of departure is not calculated, unless the customer does not vacate the room. He should vacate the room not later than 12 o’clock noon.

Q. After making a reservation from a list of Amorgos hotels in Amorgos Island Greece, surprise!!...There was a mix-up… The owner of one of the Amorgos hotels informs me that I don’t have a place to stay at the specific Amorgos hotel or Amorgos Island hotel? What are my rights?

A. =. The Amorgos hotel owner owes to have the rooms or apartments which are part of a Amorgos Island hotel complex, and which the customer reserved either by means of some type of writing, telegraph, fax, or email or with a contract.

Q. What happens if the owner of one of the Amorgos hotels does not have the accommodation which is reserved?

A.= Oufff!!! Just too bad… for the owner…who is obliged to ensure the customer’s stay in an other Amorgos Island hotel of same at least class, in the same city, with the same comforts and conditions as those that are advertised for his own Amorgos hotel.

Q. Will the transportation be arranged from one hotel to another one?

A. = Yes. The owner of the Amorgos hotels OWES to pay the expenses of transport plus The difference in price…(if any)…that may exist between his own hotel and the other one.

Q. Is it always possible to find an alternative solution?

A. = Well…in a case of impossibility, the owner is obliged to refund the customer.

Q. Refund??? How much???

A.= Refund means to refund the total of price of the stay for the WHOLE period.

Q. Could it happen that an owner would accept a reservation for more people that …his hotel can accommodate?

A.= It is prohibited for the owner of any Amorgos Island hotels to accept a reservation from a group where more beds are needed that the ones the hotel is licensed for.

Q. What if an owner still takes a chance and does accept such a reservation?

A.= If an owner accepts such a reservation , a DEMOTION of the hotel category to an inferior class may take place…( for ONE YEAR)…

Q. After getting to the hotel which I reserved from a list of Amorgos hotels in Greece, I found a better and cheaper hotel on my way…something in the same area . Should I pay for the rest of my reservation with first Amorgos hotel?

A.= In theory, the customer musts :

a) accept the Amorgos room or Amorgos apartment that was reserved by himself or by his representative…unless this is not what he reserved.

b) keep the Amorgos apartment or room to the end of the reservation period that was agreed…otherwise, the customer is obliged to compensate the owner.

Q. Explain what “compensate” means.

A.= In this case, to compensate the owner means to pay him the sum equal to half the rent of all the rest of the days that were reserved where the daily rent is the agreed price for an overnight stay. This compensation may also take effect in the case where the customer did not arrive at the Amorgos Island hotel at the predetermined date of arrival.

Q. Could there be exceptions for exceptional cases?

A.= Yes...in extreme cases such as acts of God per example earth quakes etc. Those extremes cases need concrete evidence. The lease agreement between Amorgos Hotel owner and customer is considered fair and powerful provided that there is relative documentation or evidence, example a written reservation or/and a written confirmation.

Q. Could Amorgos hotel owner cancel the lease before the agreed time period?

A.= The Amorgos hotel owner doesn’t have the right to cancel the lease before the agreed time period if a room is leased for a certain time.

Q. Unless special circumstances???

A.= All rules may have exceptions… The owner has the right to cancel the lease in any circumstances such as:

a) if the customer violates the hotel regulations

b) if a customer has a disease or illness that is contagious or is suffering from other illness or disease that mat cause nuisance to the remaining customers of the hotel

c) if the customer violates the common manners.

This article is designed to help customer who have questions about Amorgos hotels, or hotels in Amorgos or Amorgos Island hotels or hotel apartments and rooms. If you think there is something fishy about your reservation you can contact, E.O.T the Greek organization of tourism or the tourist police in Amorgos Island Greece.

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